The Straits Times © Singapore Press Holdings Limited. Reproduced with permission
With just a click of a button on the OneNUHS App, a patient can attend a video consultation with a clinician and have medications delivered to their doorstep. This is enabled using the one-stop app jointly developed by National University Health System (NUHS) and Integrated Health Information Systems (IHiS), which provides patients with greater convenience and saves on travel and wait time.
The OneNUHS App is the first mobile app by a public healthcare cluster to provide teleconsult functionality. Alexandra Hospital (AH) has been using the mobile video TeleConsult feature since end August 2021. To date, some 100 patients have tried out the feature. Plans are also underway to introduce the feature to National University Polyclinics (NUP) patients in February 2022, as well as National University Hospital (NUH) and Ng Teng Fong General Hospital (NTFGH) within the next year.
The Straits Times quoted Ms Clara Sin, Chief Operating Officer, Group Service Transformation & Medical Records, NUHS, who commented that the introduction of the teleconsultation feature is especially timely, considering the COVID-19 situation. NUHS wants to ensure continuity of care for all patients and save them the trouble of travelling physically to the hospital, especially elderly patients. Lianhe Zaobao quoted Mr Peter Forbes, Group Chief Digital Officer, NUHS, who shared that NUHS is currently performing around 6,500 teleconsultations per month and hopes that by December 2021, at least 90 per cent of patients scheduled for teleconsult at AH will benefit from the app.
Mediacorp Channel 8 also quoted Dr Ivan Chan, Director, Group Digital Office, NUHS, who said that among the 100 AH patients who have benefited from the app's TeleConsult feature, more than half were young patients; one quarter were between 50 to 64 years old and 11 per cent were 65 years and above. Dr Teng Gim Gee, Senior Consultant, Rheumatology and Head of Chronic Programme, AH added that patients suitable for teleconsultation include those with stable chronic conditions such as chronic kidney, liver or heart diseases, as well as those with hypertension, diabetes or arthritis.
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- The Straits Times Online, 21 October 2021
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- Channel NewsAsia, 22 October 2021
- Mediacorp, Channel 8, 21 October 2021
- Mediacorp, Channel 5, 21 October 2021
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- Lianhe Zaobao, 21 October 2021
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- Berita Mediacorp, 21 October 2021
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- Shin Min Daily News, 21 October 2021
- Asia Newsday, 21 October 2021