Our Services

Urgent Care Centre

2025/06/13
Urgent Care Centre 1
Urgent Care Centre 2

Urgent Care Centre (UCC)

We provide care to patients with acute undifferentiated conditions, including medical emergencies 24 hours daily. We collaborate closely with our primary care partners via the GPFirst programme.

Alexandra Hospital is fully equipped to handle medical emergencies and elective specialist surgeries. Currently, patients are conveyed to AH by private ambulance or are referred from polyclinics and GPs. AH’s UCC provides treatment with relatively shorter waiting times for non-critical conditions, compared to Emergency Departments. AH is staffed by emergency medicine specialists and emergency-trained nurses. 

UCC Charges

UCC charges start from $137.50, after 50% government subsidy. The $137.50 covers doctor consultation, standard X-ray, basic laboratory tests, and standard medication. Additional charges will apply for non-standard services, treatments, and medication.

Payment can be made at the point of registration, reducing the wait time during discharge.

UCC Review Clinic (URC)

Selected patients can be followed up at the UCC. We provide continuity of care for UCC patients and reduce the need for follow-up at primary care or specialist clinics. URC charges start from $41.80.

Extended Diagnostic Treatment Unit (EDTU)

We provide an extended duration of care to patients up to 24 hours, serving to provide definitive treatment and facilitate a safe discharge back home. EDTU stays are Medisave claimable.

Information You Need For Your Visit to the Urgent Care Centre

When to visit the Emergency/Urgent Care Centre/GP?
Priority 1 - Emergency Medicine Department

Life-threatening conditions that require immediate treatment such as:

  • Severe injuries
  • Severe bleeding
  • Breathlessness or severe chest pain
  • Acute stroke symptoms

If you present with any of the conditions above, please head to the Emergency Department to be seen immediately.

Priority 2 - Urgent Care Centre (UCC)

Medical conditions which require early attention and assessment such as:

  • Limb fractures
  • Mild chest pain or breathlessness
  • Head injuries with bleeding
  • Falls with multiple injuries

If you present with any of the conditions above, please head to the nearest Emergency Department/UCC for an early review.

Priority 3 - Non-Emergency

Minor conditions which can be seen by a General Practitioner (GP) such as:

  • Sprains
  • Nosebleeds
  • Minor injuries
  • Flu
  • Fever
  • Cough, running nose
  • Vomiting
  • Diarrhoea

If you present with any of the conditions above, please consider a visit to your nearest GP instead.

What to bring to the UCC?

For registration at UCC, please bring along the original copies of the following documents:

  1. Identification Documents:
    • NRIC / Birth Certificate / Digital NRIC via Singpass App or
    • Passport or
    • Other identification documents (e.g. Work Permit, Employment Pass, S Pass)
  2. Medical Benefits Documents (if applicable, subject to eligibility):
    • Civil Service Card (CSC)
    • Letter of Guarantee (Employer or insurance company) – for admissions
    • Blood Donor Card
Where to find our Urgent Care Centre?
Urgent Care Centre Map

Our 24-hour Urgent Care Centre is located in Zone A, A01-05.

What happens when you visit the UCC
Patient Journey Urgent Care Centre

Patients are encouraged to make payment upon discharge via our payment kiosk within Urgent Care Centre. For more information on payment, please click here.

Last updated on 13 Jun 2025
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National University Health System
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  • National University Cancer Institute, Singapore
  • National University Heart Centre, Singapore
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