TeleConsult is a type of telemedicine service, where digital information and communication technologies, such as computers and mobile devices are used to deliver health-related information. It provides opportunities to make healthcare more convenient, better coordinated, and closer to home.
In a TeleConsult session, patients can have consultations with doctors, nurses and allied health professionals in the comfort of their homes or at a location where privacy is assured. These virtual appointments enable patients to receive ongoing care where in-person clinic consultations are not necessary or possible.
Medications, Medical Certificates and/or memos (if any) will be issued to you by our doctors. You will receive the same level of patient care and medical attention from our healthcare professionals.
Our TeleConsult service is known as vCare.
Who is Eligible?
Typically first outpatient visits are conducted face-to-face in the clinic. Based on our care team's assessment, our vCare TeleConsult service may be offered for the subsequent clinic consultation.
Common conditions that are non-emergency in nature can be treated via vCare.
After the session, you may be required to follow up in person for additional health services. Please approach our healthcare professional who will advise on your suitability, based on your condition.
TeleConsult via the OneNUHS App (eligible patients only)
A first for public healthcare in Singapore – eligible patients at National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Alexandra Hospital (AH), National University Cancer Institute, Singapore (NCIS), National University Heart Centre, Singapore (NUHCS) and National University Polyclinics (NUP) can now access TeleConsults, order medications and make payment via the OneNUHS App!
Step-by-Step Guide: vCare (TeleConsult @ AH) via the OneNUHS App
Download the guide here: English | 中文 | Melayu | தமிழ்
Convenience
- Our healthcare professionals can treat and review common. medical and surgical conditions without you having to travel to our clinics.
- Medical Certificates will be sent to you.
- Have your medications delivered to your doorstep.
Pay for your clinic appointment via one of the many payment platforms available.
Time and Cost Savings
- Save time and money on travelling.
- Caregivers need not accompany you to the hospital and wait with you.
No more waiting at the clinic and pharmacy.
Safety and Privacy
- Reduce exposure to infections while commuting and at the hospital.
Discuss your condition with our healthcare professionals from the privacy of your own home or at a location where privacy is assured.
How to Order?
You may order via four ways:
1. In Person - Bring original prescription and completed Medication Delivery Form to the Central Pharmacy at Alexandra Hospital.
2. Via Email - Email the completed Medication Delivery Form to alexpharmacy_homedelivery@nuhs.edu.sg.
3. Via Phone Call - Call +65 6379 3331 to place your order.
4. Via the OneNUHS App.
Use the OneNUHS App for Medication Top-ups & Refills
The OneNUHS App allows patients to order their prescriptive medication top-ups and refills through the mobile application.
You can choose to have your medication delivered directly to your home, or collect from the pharmacy when it is ready. The mobile app also keeps track of your order history when you login via SingPass.
Download the step-by-step guide here: English | 中文 | Melayu | தமிழ்
You can view, make, change or cancel selected Specialist Outpatient Clinic appointment(s) through the OneNUHS App.
Download the OneNUHS App
Delivery Charges
As of March 2021, all medication delivery charges have been waived. Please stay tuned to this page for any updates.
Terms and Conditions of Service
Please see our
FAQ write-up, to learn more about our telemedicine services.
This brochure includes information on the modes of teleconsultation and its benefits. You can also find out more about your eligibility for teleconsultation and what you need to prepare for a teleconsultation session.
Download the brochure
here (PDF, 4.98MB).