Skip Ribbon Commands
Skip to main content

For Patients & Visitors

vCare (TeleConsult @ AH)

TeleConsult is a type of telemedicine service, where digital information and communication technologies, such as computers and mobile devices are used to deliver health-related information. It provides opportunities to make healthcare more convenient, better coordinated, and closer to home.

In a TeleConsult session, patients can have consultations with doctors, nurses and allied health professionals in the comfort of their homes or at a location where privacy is assured. These virtual appointments enable patients to receive ongoing care where in-person clinic consultations are not necessary or possible.

Medications, Medical Certificates and/or memos (if any) will be issued to you by our doctors. You will receive the same level of patient care and medical attention from our healthcare professionals.

Our TeleConsult service is known as vCare.

Who is Eligible?

Typically first outpatient visits are conducted face-to-face in the clinic. Based on our care team's assessment, our vCare TeleConsult service may be offered for the subsequent clinic consultation.


Common conditions that are non-emergency in nature can be treated via vCare.

After the session, you may be required to follow up in person for additional health services. Please approach our healthcare professional who will advise on your suitability, based on your condition.

TeleConsult via the NUHS App (eligible patients only)

A first for public healthcare in Singapore – eligible patients at National University Hospital (NUH)Ng Teng Fong General Hospital (NTFGH)Alexandra Hospital (AH)National University Cancer Institute, Singapore (NCIS)National University Heart Centre, Singapore (NUHCS) and National University Polyclinics (NUP) can now access TeleConsults, order medications and make payment via the NUHS App!

Step-by-Step Guide: vCare (TeleConsult @ AH) via the NUHS App
Download the guide here: English | 中文 | Melayu | தமிழ்



Back to Top