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For Patients ＆ Visitors

Request for Medical Report

For Medical Report requests, please apply via the OneNUHS App.

Please follow the attached user guide to find out how to submit your medical report request(s) via the OneNUHS App.

Type of Application	Fee (inclusive of GST)	Estimated Processing Time
Ordinary Medical Report	$100.90	8 weeks
Specialist Medical Report	$201.90	8 weeks
Insurance Form	$100.90	8 weeks
Memo	$20.20	8 weeks
Discharge Summary	$11.10	7 working days
Lab Results	$11.10	7 working days

**Please add your child/parent as dependent in OneNUHS app if you are applying on their behalf.

Download the OneNUHS App via the Apple App Store (IOS) or Google Play Store (Android).

If you are requesting for a medical report type that is not available via the OneNUHS App, or are requesting for a medical report on behalf of another person, please complete Form A with one of the following form (s) (where applicable) with necessary supporting documents:

The Patient / Child below 21 years old / Spouse / Parent	Form A
Authorisation for Collection of Medical Report	Form B
Deceased Patient	Form C
Mentally Incapacitated Patient	Form D
Foreign Worker who has left Singapore or is missing	Form E

A request can be made via the following methods:

For OneNUHS Report Types:

Apply via the OneNUHS App (under "Medical Report Request" module).
Download the OneNUHS App user guide for requesting your medical reports here or watch the video tutorial below.

For non OneNUHS Report Types:

Apply via post to Medical Records Office, Alexandra Hospital, Zone A, A01-02, 378 Alexandra Road, Singapore 159964

Apply via email to AH_Medical_Records@nuhs.edu.sg.

Please be informed that any request for medical report will only be processed upon the receipt of the following items:

Completed signed application form
Required supporting documents
Payment of the medical report fees

Consent

1. Patient's written consent for release of medical information to allow the hospital to release information for a stated purpose.

For patients below 21 years of age/spouse/parent, applicant's NRIC and other supporting documents, e.g. birth certificate, marriage certificate are required as proof of applicant's relationship to patient.
For representatives who are authorised to collect the medical report on your behalf, signed authorisation letter and applicant's NRIC are required.
For deceased patient, patient's death certificate, applicant's NRIC and other supporting documents, e.g. birth certificate, marriage certificate, letters of administration, lasting power of attorney are required as proof of the applicant's relationship to the patient.
For mentally incapacitated patients, applicant's NRIC and other supporting documents, e.g. lasting power of attorney are required as proof of applicant's relationship to patient.
For foreign worker who has left Singapore or is missing, cancellation letter of working permit from Ministry of Manpower or police report and applicant's NRIC are required.

2. A copy of patient's NRIC / identification documents

Please refer to FAQ or Notes of Application & Consent for Release of Medical Information in Form A for application requirements.

Products and Services Available

Product and Services Available

Fees (incl. of GST)

Ordinary Medical Report:

A report put up by the doctor based on patient's medical records. It is a factual record of the patient's medical conditions.

$100.90

Specialist Medical Report:

A detailed medical report that usually highlights the history of a medical complaint or injury. The doctor will include findings of the assessment as well as their opinion and prognosis of the patient. For Orthopaedic cases, an appointment will be arranged for the patient to be reviewed by the doctor. For other disciplines, an appointment would only be arranged if the doctor requests on a needs basis.

Consultation fees will be charged separately by the clinic on the day of the assessment.

$201.90

Specialist Psychiatrist Report:

This report is prepared by a patient's psychiatrist in response to a request that requires professional opinion with regards to the patient's prognosis and disabilities. It is based on an actual assessment of the patient and may involve a review at the Psychological Medicine Specialist Outpatient Clinic.

Consultation fees will be charged separately by the clinic on the day of the assessment.

$484.50

Second Opinion Report (non-NUHS Patient):

A medical report requested by a non-NUHS patient seeking second opinion from an NUHS specialist. An appointment will be arranged for the consultant to assess the patient. Patients may be required to provide the attending specialist with their previous medical report or investigation results.

$360.30

Simple Insurance Form:

A simple insurance form usually requested by insurance company of a Group Department. The form will require information such as: Diagnosis, Diagnosis Code, Procedure, Procedure Code, Referring Doctor.

$40.40

Completion of Insurance Form (Ordinary)

A detailed insurance claim form to be completed by the doctor. The form will require information such as: diagnosis, details of injuries suffered, treatment given.

$100.90

Completion of Insurance Form (Specialist/Disability Claim)

A detailed insurance claim form provided by the insurance company for the doctor to assess the patient's disability status. The form will require information such as: prognosis, diagnosis, details of injuries suffered, treatment given.

Consultation fees will be charged separately by the clinic on the day of the assessment.

$201.90

Work Injury Compensation Assessment Form

This is an assessment to determine work-related injuries, the degree and period of disability for workmen's compensation purpose under the Workmen's Compensation Act. Scope of the report is as per "Medical Report on Traumatic Injuries for Workmen's Compensation" form prescribed by the Ministry of Manpower.

$100.90

Lasting Power of Attorney Report:

Issuance of LPA Certificate. LPA Report Fees do not include the consultation fees, if patient has to be assessed by a specialist first for the purpose of providing these reports.

Consultation fees will be charged separately by the clinic on the day of the assessment.

$201.90

Court Appointment for Deputy Report:

This report is prepared by the patient's psychiatrist in response to requests that require a professional opinion with regards to the patient's prognosis and disabilities. It is based on an actual assessment of the patient and may involve a review at the Psychological Medicine Specialist Outpatient Clinic. Applicant has to make an appointment with the clinic for the Affidavit to be signed together with the Commissioner of Oath.

$484.50

Duplication of Investigation Results/Day Surgery/Discharge Summary (per copy)

Duplication of Investigation Results such as X-ray Reports, CT Scan Reports, Blood Test Results, ECG Reports, Histopathology Reports, Cytogenetic Reports, Bone Density Report and Urine Test Result. Inpatient Discharge Summary is a document that provides a summary of the patient's medical condition, diagnosis, procedure and medication given during a specific hospitalization episode. Day Surgery Report is a duplicate copy of the Day Surgery Discharge Summary. It will provide brief information of the surgery, diagnosis and procedure.

$11.10

Certified True Copy of Medical Report/Medical Certificate (per copy)

It is an application for a certified true copy of medical certificate for hospitalization/outpatient medical leave issued by doctors or a duplicate copy of medical report that was previously issued.

$11.10

Memo:

Memo is a statement from a doctor to state patient's diagnosis with no explanation of medical condition.

$20.20

Therapy Report:

It is a report put up by either Physiotherapist, Occupational Therapist, Speech Therapist or Podiatrist on patient's medical records. It is a factual record of the patient's medical condition such as diagnosis, treatment given and performance of the patient based on last therapy visit.

$100.90

Processing Time

As a general guide, the time required for processing is about eight weeks, from the date of receiving the completed forms, or the date of medical appointment for assessment, whichever comes later.

However, there may be circumstances which could delay the medical report completion:

Patient has upcoming appointments or is currently warded
Doctor in Charge is away
Medical Reports requested are from several clinical departments
The application form is incomplete and/or supporting documents required for verification are not produced
Access to your medical information is blocked to unforeseen circumstances

Duplicate copies of investigation results, discharge summaries or medical certificates can be collected on the spot if the request is made in person at the respective application locations.

Note: The Institution can only process your application upon fulfilling the verifications and receipt of all necessary forms, supporting documents and payment.

Collection of Medical Report

A completed medical report can be collected via the following methods:

1. Collect via OneNUHS App as a downloadable medical report

2. Collect in person at Medical Records Office, Alexandra Hospital, Zone A, A01-02, 378 Alexandra Road, Singapore 159964
Please bring along the following documents for authentication:

Self-Collection:

Patient's NRIC

Representative Collection:

Patient's NRIC
Applicant's NRIC
Completed signed Authorisation Form B

3. Collect via post as registered mail to the indicated mailing address

4. Collect via email to the indicated email address

Please be informed that there is no self-collection for Workmen Compensation Report. The report will be mailed directly to Ministry of Manpower.

Payment Modes

Payment of medical report fees can be done via the following methods:

For OneNUHS App Applications:

1. Pay online via following platforms

OneNUHS App

For non OneNUHS App Applications:

1. Pay via cashless payment modes at medical records office:

NETS
Credit Card
Debit Card

2. Pay via cheque through postal mail. Cheque to be crossed and made payable to Alexandra Hospital

3. Pay online through Bank Transfer (Interbank Giro)

Contact Us

Operating Hours:

Monday – Friday: 8.30am – 5.00pm

Weekends & Public Holidays: Closed

For more information or enquiries, please contact our Medical Records Office via the following:

Phone: 6379 3380

Email: AH_Medical_Records@nuhs.edu.sg

FAQs

Q1. Who can request for a medical report?
In accordance to the Personal Data Protection Act (No.26, 2012), an application for a medical report can only be made by the patient,

a) except if the patient is

A Minor;
Please refer to Question 2 for details.
Deceased;
Please refer to Question 3 for details.
Mentally Incapacitated;
Please refer to Question 4 for details.

b) or if the report is for workmen compensation

Applying for Work Injury Compensation: Work Injury Compensation reports can be applied by either the patient or the patient's employer. Completed reports will be submitted directly to the Ministry of Manpower. Please refer to Work Injury Compensation for details.

Q2. Who is considered a minor?
A minor is someone who is:

Below 21 years of age
Not an active National Serviceman
Not married
Not a widow or widower

If the patient is a minor, the request for medical report has to be made by the patient's parent or legal guardian.

Q3. How do I request for the medical report of a deceased patient?
If the patient is deceased,

a) the application has to be made by the Legally Appointed Representative of the Estate. This is either an executor of the deceased's Will who has been granted probate, or a person who has been appointed as an administrator of the deceased's estate by the Singapore Court.

b) In circumstances where the deceased has no Will and no person has been appointed as the Legally Appointed Representative of the Estate, and the application is not related to contentious court proceedings, then the application can be made by the deceased's nearest relative (who is living and possesses the mental capacity to process the application) as prioritised below. The Nearest Relative is the individual listed below, and is the elder or eldest of two or more such individuals:

First Priority: Spouse
Second Priority: Child (includes legally adopted child)
Third Priority: Parent
Fourth Priority: Sibling
Fifth Priority: Other Relation

To apply for medical report, please fill in Form A and Form C.

Q4. How do I request for the medical report of a mentally incapacitated patient?
If the patient lacks mental capacity, and in accordance with Mental Capacity Act (Cap 177A)

a) the application has to be made by the Legally Appointed Representative of the patient, who is a Donee of a Lasting Power of Attorney granted by the patient or by a Court Appointed Deputy.

b) In circumstances where no person has been appointed as the Legally Appointed Representative, then the application has to be made by the patient's main caregiver.

To apply for medical report, please fill in Form A and Form D.

Q5. Why do I need to pay for medical report?

A Medical Report is a comprehensive summary of the patient's medical condition. The doctor will need to review the patient's medical records in order to produce an accurate report that meets the needs of the requestor.
Medical Report is not covered under regular consultation and hospitalization fees. Thus, a fee will be charged to cover the hospital's administrative costs for providing the report.

This is a standard practice across all the Public Healthcare Institutions in Singapore.

Q6. Can I use my Medisave to pay for the charges of the medical report?
No, Medisave cannot be used to pay for a medical report.

Q7. Can I claim the medical report fees from my insurance company?
You will need to check with your insurance company.

Q8. My hospitalization bill is only about $200. How useful is the medical report for small claims?
For small claims (<$1,000), you are advised to process the insurance claim using the Inpatient Discharge Summary/Memorandum/Other Investigation Results. You should request for a medical report only if the insurance company requests for it.

Q9. I have been seen by two different doctors. Can I request for one consolidated medical report?
The two doctors you consulted were for different conditions. It is necessary for each doctor to write the medical report based on your medical condition and the treatment each of them rendered. Hence, you will need to request for two separate medical reports.

Q10. I have visited the hospital for various reasons. Which medical report should I be requesting?
You are advised to request for the medical report that is relevant to the purpose of your claim. Do note that each request for a medical report is chargeable.

Q11. What happens if the doctor is no longer with the hospital?
We will reassign an appropriate doctor to write the medical report. The procedure for application follows the normal process

Q12. What happens if a medical report cannot be processed?
The release of the patient’s medical information is subject to official approval by the institution. In the event that we are unable to process a medical report, the requestor will receive a notification and refund of the payment if the medical report fee has been paid.

Q13. I was a patient at the hospital before June 2018. How can I request for my medical report and/or records?
Alexandra Hospital premises were occupied by different administrations before June 2018. For all medical report requests prior to June 2018, please request for the medical report and/or records through these respective administrations:

If you are requesting for medical report and/or records prior to July 2010, please approach Khoo Teck Puat Hospital Medical Records Office (click here).
If you are requesting for medical report and/or records from August 2010 to August 2015, please approach Ng Teng Fong General Hospital Medical Records Office (click here).
If you are requesting for medical report and/or records from August 2015 to May 2018, please approach Sengkang General Hospital Medical Records Office (click here).

For medical report requests on or after June 2018, please submit your request to us.

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2022/12/31